Customer Service

Order Processing
At RLWood, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express.

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 30-day return policy, detailed below.
Shipping
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.
Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.

Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
( Processing time usually two business days )
SHIPPING OPTION
CHARGE
In-Store Pickup Free
UPS 2nd Day Air $10
UPS Next Day Air $25
USPS Priority Mail (under $100)
$10
USPS Priority Mail (over $100)
Free
USPS Express Mail (under $100)
$20
USPS Express Mail (over $100)
$10
Questions
For product inquiries or help using www.rlwood.com website, please call 906-451-4517

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement. Returns for a refund, less shipping cost and a 5% restocking fee, will be accepted within 2 weeks of purchase, exchanges for replacement or store credit will be accepted within 30 days of purchase. Special orders, custom designed pieces, items that have been sized, altered or personalized may not be returned.

Returns are easy.

  • You must print and complete a Merchandise Return form. To do so, you will need the original order number. Go to Account Administration > View Order History. Find your order by order date or order number and select it. Then select "Print Return Label". You can click here to go directly to the View Order History page.
  • Follow the instructions on the Merchandise Return Form.
  • Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
  • The item(s) must be returned in new unused condition with its original packaging and with all accompanying manuals and accessories.
  • Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • All manufacturers' warranties are in effect.

Send the package to:
R.L. Wood Co., 309 W. Washington St. , Marquette, MI 49855